Digital Download FAQs

What is the digital download format?

This format provides the module content as a digital file which must be downloaded through Adobe Digital Editions (a free program through Adobe). After being purchased, the digital download is available immediately through your Member Dashboard and can be downloaded on up to 6 compatible devices. For a current list of compatible devices, click here.

SPECIAL NOTICE: In an effort to grow on-demand educational offerings, PLUS will be retiring the digital download format for modules once they are available in the online eLearning format. Once the digital download format is retired, it will no longer be available for purchase. If you've purchased a digital download module prior to it being retired, you will still be able to access it, study it and have it count towards PLUS Designations and/or Certificates. Please note, however, that PLUS reviews and updates modules as needed prior to converting them to the online eLearning format, and also updates the corresponding exams accordingly. As such, the content in existing digital downloads will not reflect updates (if any) which may impact your knowledge for the exam. 

Is the corresponding exam included in the purchase of a digital download?
No, exams are not included with this format. They must be purchased separately. For more information on purchasing exams, click here.

How do I access my digital download once I purchase it?
Accessing your digital download is a 2-step process: First, you need to download Adobe Digital Editions by creating a free account with Adobe (if you don't already have one). Then, you need to download the Adobe Digital Editions program to your desktop computer.


  1. To create a free Adobe account, please follow the instructions here.
  2. When your free account with Adobe has been created, you will need to download Adobe Digital Editions for free here.

Once you've successfully created your account and installed Adobe Digital Editions to your computer, you're ready to access the digital modules through your PLUS Member Dashboard.


  1. Log-in to the PLUS website
  2. Click on your Member Dashboard (under the Member section)
  3. Click on Product Downloads
  4. Click on the module you wish to download and follow the prompts

Can I view my digital download on my Kindle or iPad?

Due to licensing structures, this format isn't available for Kindle users. However, you can download and read the material on an iPad. You must first download your module to a desktop computer using Adobe Digital Editions before being able to access it on another device. For instructions on how to download to an iPad, click here.

I'm getting a license error and/or having trouble accessing my digital download. Who can help me?

We have a great support team at Innovative Office Solutions. They've helped develop this format and know most of the ins and outs. They're available by phone at 952.946.1200 or via e-mail at

Can I print my digital download?
You're allowed to print each download you've purchased one time. You can view it electronically on up to six supported devices as many times as you would like.

My digital download references additional online activities. How do I access these?
If you've purchased a digital download only, an enrollment key will be emailed to you within 48 hours. If you've purchased a hard copy module, this enrollment key will be printed in your module.

Ready to order a digital download? Click here