Icons & Innovators Episode 4

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In this episode, Michelle Klein of Berkley Professional Liability sits down with Robert Crocitto of ARC Excess & Surplus, a CRC Group Company, to discuss his 38-year career in the professional liability industry. They discuss leadership, mentorship, and the impact of AI on a business built on relationships. Robert shares career setbacks, advice for industry professionals, and what it takes to build and lead a great team.

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You can view the video version of this conversation below:

You can listen to more episodes in the series below:

Episode 1  Episode 2  Episode 3

Featured on This Episode
Host
Michelle Klein
Senior Vice President and Chief Claims Officer, Berkley Professional Liability
Michelle Klein is Senior Vice President and Chief Claims Officer at Berkley Professional Liability, where she manages the Claims Department internationally. She has extensive experience in the financial services industry, with expertise in Directors and Officers (D&O) Liability Insurance, professional liability, insurance claims, legal liability, and litigation management. Prior to joining Berkley Professional Liability, Michelle held Specialty Claims Management roles at Torus US and Zurich North America. She also brings a strong background in business development. Michelle earned a Bachelor of Arts degree from Clark University and a Juris Doctor from Vermont Law School.
Featured Guest
Robert Crocitto
President, ARC Excess & Surplus, a CRC Group Company
Rob has over three decades of experience designing and placing all types of Management and Professional Liability Programs throughout the world. Rob specializes in Directors & Officers, Employment Practices Liability, Fiduciary Liability, Crime, and all forms of Professional Liability Coverage, including but not limited to Cyber, Privacy and Security Liability. Rob runs a team at ARC that places some of the most complex Global Management and Professional Liability Programs for many of the Fortune 500. Rob has also designed and placed the D&O Liability programs for countless IPOs, reverse-merger transactions, SPACS, and DeSPACS throughout his career. He has a very strong following of Corporate CEOs, CFOs, Risk Managers, Insurance Attorneys, and Retail Insurance Brokers; many of whom he has worked with for decades and have relied on his technical expertise, market clout, and reputation as an aggressive client advocate. As ARC’s President, Rob works closely with ARC’s Management Team to implement and develop ARC’s strategic growth initiatives while also playing a major role in maintaining and growing the relationships with all of ARC’s trading partners. Rob also oversees the broker development and training for all of ARC’s Brokers across the country. Prior to being named President in 2023, Rob served as ARC’s Chief Brokerage Officer where he was primarily responsible for implementing ARC’s Brokerage / Distribution strategies throughout the US. Prior to joining ARC in 2001, Rob spent twelve years at Frenkel & Co., Inc. (now EPIC Insurance Brokers), a large International Insurance Brokerage firm headquartered in NYC, where he was Senior Vice President of their Management & Professional Liability Division. Rob frequently speaks at various Risk Management Forums, Expert Panels and Podcasts on topics relating to Management & Professional Liability Insurance. He has recently served as a Panelist for the Professional Liability Underwriting Society (PLUS) addressing the state of the Management and Professional Liability Insurance Marketplace as well as discussing complex D&O Liability exposures and recommended coverage structures for complex IPO and M&A transactions. Rob has also presented as a D&O Liability Expert for the CFO Magazine Conference addressing the Management Liability exposures for Executives for both Public and Private Clients.
Episode #

4

Month

October

Year

2026

Business Line

Directors and Officers (D&O), Professional Liability

Topic

Professional Liability (PL) Insurance

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